Part of the Red Snapper Group

Privacy Policy

RSMS Ltd. – Public Data Privacy Notice

11 July 2019

What is personal data?

Personal data is information that can be used to identify an individual living person, either through use of a single or combination of data sets. You have the right of control over who uses your personal data, what it is used for, and what the legal basis for this processing is.


Who are we?

RSMS primarily develops Cognitive Behaviour Therapy (CBT) based interventions and also acts as a consultancy firm specialising in criminal justice.


How do we process your personal data?

As a training and education provider, RSMS work with both criminal justice professionals and offenders. As such the data we process and how we process it are clearly defined in to two separate categories, and for the purposes of this notice shall be referred to as such.


For Criminal Justice Staff:

Name:                          Of the individual making the order booking:

So that we can create a unique account for you and record courses attended and ordered, completion status for those attending the course, and any outcomes achieved.

Contact details:             Of the individual making the order:

We require an email address be provided as part of our registration process so as to create a unique record for you, confirm details of your services, send any digital materials to you, and to allow us to communicate with you about the logistics of your services.

You will receive only communications relevant to your services unless you have specifically request to receive other communications.           

Company name:            If you are ordering training or services on behalf of your employer, we would like to know who you work for. This will allow us to tailor course materials to suit specific organisational requirements, and is necessary for invoicing and payments.


For Offenders:              All offender information required for the delivery of intervention hubs is anonymous and all offender services are delivered on that basis. Randomly-generated usernames are provided to criminal justice staff so they may work with pseudonymised data; RSMS have no access to this at any time and are therefore unable to associate an identity with the limited information we hold.


What is the legal basis for processing your personal data?

Typically we operate on the legal basis of contractual necessity. The minimal data we process about you is specifically for the purpose of providing the services and platforms agreed. We will have been instructed directly by you or on your behalf by your employer to provide you with these services. The information collected will purely be for the basis of providing you with information about your service(s), delivering the content of your service, and providing and supporting resources.


Sharing your personal data?

RSMS believe that if you wanted a third party to process your data, you would provide it to them directly, therefore we do not share your personal data with any third parties.


How long do we keep your personal data for?

Once you have registered with us, we will automatically delete your data after an inactive period of 5 years from the point of data collection; inactivity being defined by never engaging with us to book or utilise further services. You are of course free to remove your details or restrict processing of your personal data at any time – please see the section below ‘How to access and control your personal data’. You will receive notification via email from us informing you that we have stopped processing of and removed your data for your own records.


How to access and control your personal data

Please visit to view and exercise your rights around your personal data; how you may submit a Subject Access Request to understand what data we hold on you and how we use it; or to lodge a complaint about our use of your data.


Use of cookies

Please visit to read about the cookies used on our website, their purpose, and how you may manage use of them across various browsers (including blocking them altogether).


Data Protection Officer

For any questions or complaints about the processing of your personal data by RSMS or to make a subject access request, please send details of your enquiry to our Data Protection Officer, Ryan Farmer at

""The programme is a really good thing and has helped me and opened my eyes to dealing with different scenarios. Lots taken on board, thought it would be a load of rubbish but really enjoyed it. From the sessions I have done, on the Hate Crime Hub it does show you how to be calmer. I used to be like, Ill treat people how they treat me but I want to change that so I remain calmer in situations. I have definitely learnt from this course." - Service User " "I think it’s been brilliant, especially with cases isolating whom are not ill but have been contacted by track and trace say. They have been able to do some at home and then come in and have a discussion about the work they have completed and it generates a summary of areas to work on so we can identify future work. This has been really helpful because it is their own work and therefore it gives a better idea of their understanding sometimes without the support or prompts from us. It’s definitely a good starting point and good for those who work as well. They also can’t lose it or leave it somewhere else or forget to bring it in with them! (National Probation Service - Wales)" "The anger management has helped loads of my participants." "Resources such as these allow Officers to work flexibly and efficiently, alleviating some of the pressures around delivering a quality and effective intervention during the pandemic. The platform is reliable and compliments remote supervision of offenders. It affords remote delivery of intervention which allows reflective space for those who struggle with literacy or interpersonal skills, allowing them to complete the work at their own speed and in a comfortable and familiar environment. The report provided upon completion allows Officers to review work that has been completed and challenge accordingly. (National Probation Service - Wales) " "’We have been using the Interventions Hub for DV work with one of my offenders. He is from a travelling background and struggles reading and writing. We have been doing the DV sessions during appointment and the videos and audio’s descriptions have been really useful – we have been listening to the audio together I then ask the questions and note down his answers. We have only been doing it for 2 weeks but are already half way through session 3 as at the end of session 2 he asked to carry on which clearly says something about how he is finding the work. His index offence is not DV but he has a previous DV offence – the fact that he will get a completed report / feedback at the end will also help in terms of children’s services involvements as part of the CIN plan there is an action for him to do some DV work. This report will be shared with SS.(National Probation Service - Wales) " "I like how the service user can use it whichever way best suits their learning style so there is the audio, the visual video and the written format for people who prefer to read (National Probation Service - Wales)" "The intervention hub is a very useful tool to use with participants" "I like that they can do it at home alone in particular when were only in the office one day a week at the moment so don’t have a long time for each appointment to spend so they can complete at home and then review during the appointment together (National Probation Service - Wales)" "I like the structured format and it helps to keep sessions focused and relevant. The exercises are also clear and help to explain things to participants and use their own examples." "I like the structure it gives to appointments with participants- enabling them to complete meaningful work and contribute towards Rehabilitation Activity Rehabilitation days." "The focussed work is excellent and helps to engage the participant."
"Just had my first Intervention Hub completer! He did the ETE course and said that he found it really useful and actually enjoyed it! He made a point of saying how it was different from previous ‘ticky-box’ courses he’s done before, as it was more interactive and goal-setting; he’s kept his own written record of his plan so that he can review his progress in the coming months."

Jon Cunningham, PSO, DTV CRC Stockton Team
"The Intervention Hub has a wide range of programmes and has been an invaluable tool to help us address problematic behaviour linked to offending with our Service Users. Feedback has shown that both Probation staff and Service Users have found it easy to use, engaging and extremely useful in structuring one to one sessions and tackling issues linked to offending. I would strongly recommend the Intervention Hub to anyone looking to work with offending."

Saphron North, DTV CRC Durham Partnerships Manager
"We are delighted with how well the interventions Hub is working. The Hub has allowed us to effectively triage between those individuals who require face to face treatment from those who can be diverted into an online therapeutic programme which addresses their offending behaviours. Prior to the inception of the intervention hub we found that our partners were becoming strained by the volume of referrals into the system. The use of electronic Interventions has allowed us to reduce partner workload by over 60%, and so far the compliance rate for completion of electronic interventions is very high, and whilst it is too early as yet to asses the recidivism rate I believe a longitudal review will demonstrate their effectiveness. Cambridgeshire Constabulary started its trauma informed approach to offender management in January 2021 and in that time we have dealt with over 7382 offenders outside of court and victim satisfaction has remained high because we tailor the intervention to ensure restitution for the victim as well dealing with criminal causation and the intervention hub is key to that delivery. Research has repeatedly shown that victims of complex societal issues such as Hate crime do not want to go to court and value the matter being dealt with in a speedy manner outside of the court framework. The organisational benefits have been significant, Investigation times are down, the Constabularies outcome performance has improved significantly as a consequence of the ethical use a trauma informed approach. "

Detective Inspector And Bartlett MSc
"Upon completion of the Phoenix Domestic Abuse Awareness Program our service user reported the Domestic Abuse and Victim Awareness courses on the online hub were a great way to continue his learning. Based on his experience of the hub he asked if he could also complete the 'Cannabis Awareness' which he felt could be of benefit to him also."

James Lilly, Perpetrator Officer, Phoenix Domestic Abuse Services
"Working with the Intervention Hub has allowed Mid and West Wales to bridge a gap in service prevision that has long hindered our response to VAWDASV. As a Region we have had to over come barriers of rurality and isolation, while ensuring we are operating in a safe capacity. The Intervention Hub has opened doors for us to work innovatively and preventatively with the citizens across our diverse communities. The Intervention Hub team have been incredibly supportive and proactive in enabling us to start this project from scratch and scale it up seamlessly and efficiently. The ongoing support provided is encouraging and uplifting and the willingness to work with us on development of the project has been enormously beneficial. Essentially the Hub has made it possible for Mid and West Wales to move forward in achieving the mission of our Regional VAWDASV Strategy, to improve our response to Violence Against Women, Domestic Abuse and Sexual Violence and to better serve our communities in doing so. Prevention is essential and by working with the Hub, we are able to work with individuals in addressing the perpetration of abuse and preventing further harm."

Natalie Hancock, Violence Against Women, Domestic Abuse and Sexual Violence Regional Adviser, Mid and West Wales
"Intervention Hub were great to work with as a creative partner in developing and digitising existing content into ‘digital workbooks’ for our clients. They have been flexible and responsive at each step of the way, working with us for example to provide tailored reporting. I would recommend them to others."

Carwyn Gravell, Divisional Director of Business Development, The Forward Trust
Experience the Intervention Hub yourself by booking a demonstration with us: Book Demo

Digital Intervention and the Intervention Hub are part of the Red Snapper Group. For more information on RSG please visit

Red Snapper Group